The following terms of purchase apply to any purchases made on the NationalArtcraft.com website and represent an agreement between you and the National Artcraft Co. governing such purchases. Wholesale Direct - most Domestic orders leave our facility within 1 to 2 business days after receipt & Foreign orders within 4 to 5 business days. During peak Holiday periods these times may be extended slightly. Staff is on duty from 8:30 am to 5:00 pm Monday thru Thursday, Friday 8:30 am to 4:30 pm Eastern Standard Time. Orders taken electronically anytime.

Large inventory - Fast delivery 

Satisfaction Guaranteed

National Artcraft guarantees your satisfaction on every product we sell. If there is a National Artcraft error or a manufacturer defect on a product, you can return or exchange the item within 45 days for a full credit including outgoing shipping fees. If the customer is responsible for the error, there will be a 20% restocking charge if the item is returned unused within 45 days. There will be no returns or credits issued 46 or more days after the date of purchase. Our guarantee is intended for the general purchaser only and does not extend to subsequent purchasers during the length of this guarantee. 

Safety

We make every effort to offer products that are suitable and safe to use. However, we cannot anticipate or control the ultimate use or application of each product. Where necessary, we provide instructions on the use or application of our products. These instructions are provided as a general overview of a sample installation or application for a particular product and are not a guarantee that they are correct in all applications. As such, we disclaim any liability for claims arising out of product misuse, improper product selection, improper installation, product modification, misrepair or misapplication. Products to which CALIFORNIA PROP 65 or TITLE 20 RESTRICTIONS applies have been appropriately marked. 

Disclaimer

National Artcraft shall not be liable for any direct, indirect or consequential damages resulting from the use of our website or the performance of any product purchased through our website. As the products we offer can be used in a myriad of ways, we cannot make any warranties or representations regarding their use or content on our website, catalog or other printed material in terms of correctness, accuracy, usefulness, reliability or otherwise.

Ordering

Orders can be placed via phone, email, fax, mail-in or directly on our website. 

Minimum Order

Minimum merchandise order on our website is $10.00 net (contiguous U.S. only).  Domestic phone, fax and mail-in orders can be under $10.00 but will incur an additional $7.50 service charge plus postage. Orders outside the contiguous U.S., including Alaska and Hawaii, require a minimum order of $25.00. EXPORT orders must be at least $100.00 (U.S.) net.

Payment Methods

We accept MasterCard, Visa & Discover Credit & Debit Cards, Money Orders, Personal Checks and PayPal. (PayPal is limited to a maximum $275 order and is valid only in the continental U.S.). 

We do not accept Prepaid Debit/Gift Cards from MasterCard, Visa or Discover as payment. 

Well-established firms may apply for an Open Account. (Please contact us for the necessary forms.) If you have been approved for Open Account please note that N.S.F. checks returned to us will incur a $30 fee and that accounts placed for collection will be responsible for any and all collection fees.

Export customers may use credit card, check or money order, but orders must be paid in U.S. funds. Export customers may also pay by Bank Transfer, but must include an additional $30 U.S. for bank processing fees.

Shipping

National Artcraft can ship anywhere in the world. Most orders are shipped F.O.B. from our Aurora, Ohio facility. Orders usually ship via USPS, UPS or FedEx. All orders are insured. (See Insurance below for details) Shipping and handling charges are non-refundable.

1 Day Quick Ship: We offer Same Day UPS Shipping for an additional $20.00 per shipment. Orders must be placed via phone with one of our customer service representatives and must be placed before 11 A.M. E.S.T. Please note that Same Day means shipping on the same business day the order was placed. Orders placed on the weekend or on holidays will leave our warehouse the next business day following. You still must allow for transit time of the carrier. 

Same-Day Shipping is NOT available for export orders, U.S. Mail shipments or items that are Drop Shipped.

Using Your Own UPS or FedEx Shipping Account: If you prefer to use your own UPS or FedEx account, please verify the shipper number and pay the shipping fees in a timely manner. Failure to do either of these results in charges to us which we will apply to your credit card or account.

Shipping Fees

Standard Ground Service is used for orders shipped within the Contiguous U.S. of $274.99 Net or less and follows our banded shipping rate chart (below). 

Orders over $274.99 will pay the actual shipping fee plus $3.95 handling fee. 

Customers may choose to have their package shipped via UPS or FedEx exclusively during checkout, but there will be an additional $3.50 charge on orders under $274.99 for doing so. 

Shipping fees are subject to change without notice. Minimum for orders within the contiguous U.S. is $10.00 Net. Orders outside the contiguous U.S. such as Hawaii and Alaska, require a minimum order of $25.00. Export Orders are a minimum $100.00 net. C.O.D's are no longer accepted.

Delivery Signature Required

Orders of $300.00 or more will require a signature at delivery from someone 18 years of age or older to ensure your order arrives safely. No fee is added for this service.

For orders under $300: Upon checkout, the signature requirement is optional. If you choose to include a signature requirement upon delivery, a carrier fee of $5.90 will be automatically added. Selecting this feature at checkout helps to prevent package theft and ensures your package gets delivered to the correct address. If you do not select this option at checkout and UPS, FedEx, or USPS tracking indicates that your package was successfully delivered to the provided address, National Artcraft will refuse any claim of non-delivery, theft, or any other failure to receive your order. 

The following types of shipments are not eligible for the Shipping Rates shown in the Chart above and will be charged ACTUAL Shipping cost plus a $3.95 handling fee:
          -  Any Accelerated Shipping Option such as Next Day, 2nd Day, Priority, Expedited, etc.
          -  Any customer outside the contiguous U.S. - including Alaska, Hawaii, Puerto Rico, Guam, Foreign etc.
          -  Any order requiring Drop-Shipment from the manufacturer. However, if your order is a combination of stocked items and Drop-Shipped items we will use the Shipping Rate Chart for stocked items providing they are for less than $274.99 net - and will add shipping charges for any Drop-Shipped items that do not already include the cost of shipping in their price. 
 

Insurance

All orders are insured. For orders less than $100.00 the insurance fee is included. For orders of $100.00 and up, there will be an additional charge of $3.15 per $100.00 or portion thereof to cover the insurance. For shipments outside the continental U.S. the charge for insurance coverage is calculated at the time of shipment and added to your order.

Amending your Order

We process orders quickly and for this reason we cannot accept a change to your order more than 2 hours after it has been received. Therefore, we urge you to carefully examine your order before placing it with us. 

International Shipping Fees

International orders are shipped the Best Way - either USPS, UPS or FedEx.

Import Duties & Taxes (International orders only)

National Artcraft Co. is not responsible for the collection or payment of Import Duties or Taxes. If applicable, import duties or taxes are the responsibility of the customer when delivery is made.

Refunds

For orders paid by Check or Money Order a refund check is issued. For orders paid by Credit or Debit Card, the refund will be applied to the card that was used on your order. We no longer issue Credit Memos. 

Documentation

Every order will contain a Packing Slip detailing the contents of your order. The Invoice for your order will be sent to you in one of two ways: e-mail or in-mail. If you have not provided us an e-mail address the invoice will be mailed to you. International orders will have the invoice mailed to them. 

Back-Orders

Products are only back-ordered for out-of-stock items with a value of $25 or more or at the discretion of National Artcraft Co. Back-orders are issued only for shipments within the contiguious U.S. Only items ordered by Credit Card or Open Account will be backordered.

Sales Tax

Ohio residents are subject to a Sales Tax based on your county of residence unless a valid Resale Number is furnished to us.

Prices

Prices are subject to change at any time without notice. Market sensitive commodity items will be priced according to current market conditions. We attempt to maintain current prices on this website. However, maintenance errors and occasional delays in posting current prices may occur.

Availability of Stock

We attempt to maintain the stock of all products at all times. Nevertheless, stocks will occasionally be depleted. In the comments section of our online order form you may indicate if an item(s) is critical to completion of your project. If the item is out, we will respond by e-mail or phone indicating a probable delivery date.

Returns & Exchanges

Returns or exchanges require a return authorization and a copy of your invoice or packing slip. Replacements or exchanges will be treated as a separate order. (You will be charged for the merchandise and a credit will be issued upon receipt of the return.) Our return policy is as follows:

Product Descriptions

National Artcraft Co. attempts to keep all information on our website current and accurate but makes no warranties or representations about the accuracy or completeness of such information unless otherwise stated. If a product offered by National Artcraft is in the opinion of the purchaser not as described, the solo remedy of the purchaser is to return it in unused condition. (See Returns & Exchanges policy above)

Contract & Assignability

National Artcraft and the purchaser are independent contractors. Purchaser may not make any representations on behalf of which are binding on National Artcraft, nor shall purchaser assign any order or interest therein to another party without the written consent of National Artcraft Co.

Property Rights

All content on this site such as text, graphics, software and design are the property of National Artcraft Co. and are protected by certain copyrights, trademarks, patents and other intellectual property rights. National Artcraft grants the visitor and purchaser of products on this website a limited license to access and make personal use of this site but not to modify, transfer, sell, rent or lease the content of this site nor does it allow disassembling, decompiling or reverse engineering of any of the source code used to construct this site unless by prior written agreement with National Artcraft Co.

Privacy

Our site uses a registration form for purposes of order fulfillment and customer contact when necessary. This data may also be used to announce special offers of items, new product introductions or new services. (You can opt out of receiving future mailings by e-mailing or calling us.) The site also uses cookies for the sole purpose of keeping track of your shopping cart during the current shopping session. None of the information we gather from you is used for any other purpose than to administer your orders or contact you. We do not give, sell, rent or exchange this information with any third parties. For more information, see our Privacy Policy. 

Cancellations & Alterations

National Artcraft reserves the right to refuse or cancel orders at any time including orders that contain incorrect prices or descriptions. Further, National Artcraft retains sole discretion in terminating or altering the terms of purchase at any time.